Does it give dental advice?

No. Clinical questions go to your team. For emergencies it gives your approved emergency guidance.

Can it say a person will call back?

Only when your system confirms a callback was set up. Otherwise it says the request was noted.

Is it on calls or chat?

Both can be set up. Calls depend on your phone setup, which we assess first.

Front Desk AI

Answer every patient question, day or night.

Answers calls and website chats, and passes requests to the right place.

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Try the demo

Answers patient questions and takes new-patient requests, any time of day.

Pick a patient question from the list.

Read how the agent answers from your practice facts.

Try the clinical or emergency question to see it hand off to your team.

What to look for

It only answers what your practice approved, and passes medical questions to people.

Sample workspace · fictional data. No live calendar, payer, messages, payments or chart are connected. Results stay in this browser tab and clear when you reset or leave.

Willow Dental

Website chat, after hours

Pick a scenario, then choose what the patient does.

Pick a scenario

The conversation appears here.

Want to type your own questions? Open the full Front Desk chat.

What it does

Answers from your approved practice facts only
Takes a short new-patient request
Sends clinical questions to your team
Says plainly when a handoff fails

How it works

1Says up front that it's an AI
2Answers with your approved hours, location, and services
3Checks your rules before doing anything private
4Captures the request or hands off to your team

Uses

• Approved hours, address and services
• Your handoff rules
• Emergency guidance

Produces

• An answer from approved facts
• A request ready for scheduling
• A handoff or a note for your team

Practice setup

• Approve the facts it may share
• Choose where handoffs go
• Test calls and chats before launch

Your team decides

Never diagnoses. Checks identity before discussing records.

Questions about Front Desk AI

Live use depends on a connection we assess and test for your practice systems.

How practice connections work

Does it give dental advice?: No. Clinical questions go to your team. For emergencies it gives your approved emergency guidance.
Can it say a person will call back?: Only when your system confirms a callback was set up. Otherwise it says the request was noted.
Is it on calls or chat?: Both can be set up. Calls depend on your phone setup, which we assess first.

Works well with

Plan Front Desk AI for your practice.

Talk to us